November is here and that means the holidays are coming. If you haven’t even begun to think about your strategy for December, it’s not too late! These... read more →
Ready or not, the holidays are coming. The good news for local businesses is, despite high competition from online and big box retailers, nearly 104 million shoppers visited... read more →
Fun fact: the first loyalty program in the US was established in the late 1700s, when American retailers gave customers copper coins that could be exchanged for future... read more →
It wasn’t so long ago that when you heard the term loyalty program, only airline and hotel points came to mind, and maybe the indubious restaurant punch card... read more →
Mobile phones are no longer just for making phone calls. Consumers use their devices for social media, information-gathering and increasingly, for messaging. In fact, texting is the most... read more →
Fall is in the air. It’s back to school time! Can you smell the newly sharpened pencils? If your customers are parents or teachers, this time of year... read more →
You love your customers and we want them to love you, too! At Bespeak, our goal is engagement and delight at every step of the customer journey. A... read more →
You aced your sales presentation two days ago. You walked out the door thinking the sale was in the bag, but they weren’t quite ready to commit. You... read more →
What is customer engagement? Customer engagement is frequent attention to customer needs, offered in a relevant manner. Your messages not only draw their attention, but keep it.... read more →
Being blocked by a gatekeeper can be extremely frustrating, especially when you know your product is perfect for their business. You call a prospect or stop by... read more →